Limo Rental Policy

Deposit: In order to reserve your limousine service we require a 35% deposit at the time of booking. This deposit is Non Refundable and Non Transferable. We accept Visa, Master Card, Discover, American Express, Checks, Money Orders or Cash.

Payment of Balance: Final payment of your balance must be paid by the service date. The following are the only forms of payment accepted. No exceptions.

  • Weddings – Personal checks must be received in our office no later than 21 days before the wedding date. If paying your balance on your Wedding Day.  We can accept Cash, a Money Order or a Certified Cashier’s check.  Your balance must be given to the chauffeur at the first pick up location.
  • Proms: Personal check 21 days before the day of the prom. Cash, Money Order or Certified Cashiers Check on the day of service. All balance’s must be paid at the first pick up location.
  • All other Services: Personal check 21 days before the service. Cash, Money Order or Certified Cashiers Check on the day of service. If paying your balance by credit card please let us know before hand.
  • Credit Cards: ARE NOT ACCEPTED AS PAYMENT OF THE FINAL BALANCE FOR WEDDINGS OR PROMS.

All overtime is to be paid directly to the chauffeur in CASH ONLY on the day of service before the limousine goes into overtime status. Overtime is charged in half-hour (1/2 hr.) increments for Weddings and 1 hour increments for all other services. You can find the overtime rate pertaining to the vehicle you reserved on the front of your contract.

Cancellation Policy: In the event that you need to cancel your reservation, you will need to send a cancellation letter signed by the person who originally made the reservation. The cancellation letter is to mailed to our office at 1105 Rt 1 South, Avenel, NJ 07001 or you can also scan and email your cancellation letter to customercare@santoslimousine.com by the time frame listed below:

  • Weddings – no later than 60 Days before service date.
  • Proms – no later than 45 Days before service date.
  • All other services – no later than 14 days before service day.

Once your cancellation notice is received, a Santos VIP Reservations Agent will contact you to confirm receipt of your cancellation letter. As long as the cancellation occurs within the time frame above there will be no further penalty to you except for the forfeiture of the initial deposit and any additional payments that were made.
In the event that cancellation of your service occurs after the time specified above for the type of service you have reserved, you will be responsible for the remaining balance due. The balance will be automatically charged to the credit card that was given at the time of placing the reservation. Please note that deposits and payments are non refundable and non transferable.

Modifications Policy: Client hereby verifies that the pick-up date, times, locations, vehicles requested and billing information are correctly stated. You agree that you will not downgrade and/or delete the original vehicles you reserved and/or will not shorten the original length of service you requested at the time of booking. Changes to itinerary can only be done by the individual that made the online reservation. Client modifications are strictly limited to pickup time(s), locations, destination(s), addition and/or upgrade of vehicle(s) and overtime. All contract changes must be finalized 72 hours prior to your service date. Written additions and/or alterations by the customer, without written agreement of the company, are invalid and unenforceable

Delay Policy: Client understands and accepts that Acts of God, unforeseen traffic, road conditions and/or severe weather conditions delay travel. Every effort will be made to dispatch the contracted limousine(s) during these conditions and all attempts will be made to arrive at the designated pick up locations on time. In the event that there is a delay caused by an Act of God, unforeseen traffic, road conditions and/or severe weather conditions resulting in any of the contracted limousine(s) arriving late at any of the pick up addresses, we will modify the drop off time to reflect the amount of time caused by the delay. You agree that this action will compensate you for the delay and there will be no further liability to us. Should we deem at any time up until the day of the service that said conditions are too dangerous for our chauffeurs and/or vehicle(s) than we will inform you of such and terminate the service. You will receive a full refund of any payments made to us by you (i.e. deposits, prepaid overtime, balance) within (2) weeks by company check.

Insurance: Every contracted limousine is insured to the maximum liability amount mandated by the State of New Jersey and Woodbridge Township, currently at $5,000.000.00.

Damage Policy and Fees: The chauffeur inspects each vehicle before, during and after each rental. In the event of damage suffered, customer shall be responsible for any and all harm and damages suffered by the company, its agents, employees, or third parties, including but not limited to the vehicle, in regard to cleaning, breakage, burns, or other interior or exterior damage to extent of the actual cost to repair or replace, with a minimum charge of $200.00. If any such damage to the limousine(s) is of a nature that is necessary for us to take the limousine out of normal service, you will pay us for the revenue reasonably lost at 80% of our normal hourly rate. There will be NO SMOKING or EATING in any of the limousines contracted. NARCOTICS OR CONTROLLED SUBSTANCES ARE PROHIBITED AND WILL RESULT IN IMMEDIATE TERMINATION OF THE SERVICE. Client hereby agrees to hold company, its agents and employees harmless from any consequences of such wrongful use by customer or Customer’s guests, including the cost to defend against the same. You agree to pay a fee of $10.00 per glass that is cracked, broken or missing. As well as a clean-up surcharge of $100.00 if there is excessively spilled fluids or excessive trash left in the limousine and a clean-up fee of no less than $200.00 if anyone in the group regurgitates in and/or on the limousine. These fees are necessary due to the costly cleaning, and the downtime for the limousine(s). The chauffeur(s) will be more than happy to pull over should someone get sick. Also the fee still has to be paid even if you decide to try to clean it yourself. No exceptions. Chauffeur has the right to terminate the trip, without refund, if he/she feels that the party is not abiding by the above rules or is putting the vehicle or the chauffeur at risk. Bottled beverages are not permitted in the limousine; aluminum cans only!

General Rental Information: The company, or its designated representative, is hereby appointed customer’s attorney-in-fact to sign customer’s signature for additional charges to customer’s credit card for damages, overtime, &/or any changes due & not immediately paid by the customer & is expressly empowered & authorized to charge all costs resulting from damages to said credit card.

Except in the case of willful misconduct or gross negligence of the company, its agents or employees, customer hereby waives any and all claims against company, its agents or employees for injury, loss, or damage, including consequential damages, to customer’s person or property from whatever cause. In addition, customer waives any right of subrogation with regard to the same.

Neither the company, its agents or employees shall not be liable for any personal property of the customer or customer’s guests, which are misplaced, damaged or left in the vehicle. Company reserves the right to institute and establish rules and regulations of guest conduct, which may be amended from time to time, including termination of rental, without refund, due to non compliant guest conduct.

In the event of a vehicle breakdown, all efforts will be made to supply a replacement vehicle. If a replacement vehicle is sent &/or customer refuses a replacement vehicle, no refund is due. If no replacement vehicle is available, refund shall be limited a pro rated amount paid by client for that particular vehicle with no further liability to us. In case of an emergency, the company may sub contract his rental to another limousine service.

The company is not responsible to fulfill itineraries developed by the customer, which indicate a time that the customer expects to arrive at certain locations after the initial pick up time. You agree to compensate Santos VIP Limousine as outlined in this contract. You also agree to pay all charges, fees, surcharges, overtime fees and damages. In the event that you refuse to pay your obligations resulting in Santos VIP Limousine needing to employ a collection company or an attorney, you agree to fully reimburse Santos VIP, LLC all attorney fees, court costs, collection fees and any out of pocket expenses that we may incur. A 2% monthly charge will be added to all unpaid balances.