Santos VIP Limousine – Privacy Policy

Effective: September 1, 2022
Last Updated: February 14, 2026

This Privacy Policy (“Policy”) explains how Santos VIP, LLC and Santos VIP Limo, LLC (“we,” “us,” “our,” or “Santos VIP”) collect, use, store, secure, and process personal information when you access our websites, mobile applications, reservation systems, or limousine and transportation services (collectively, the “Services”). By using our Services or providing personal information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information you provide directly and information collected automatically when using our Services.

1.1 Personal Information You Provide
This may include:

  • Full name, email address, phone number, mailing address

  • Billing and payment information (credit/debit card data, billing address)

  • Booking details (ride date/time, pickup/drop-off locations, preferences)

  • Communication content (emails, texts, customer service messages)

  • Other information you voluntarily provide (e.g., special requests)

1.2 Automatically Collected Information
We may collect information automatically via your use of our website or Services, including:

  • Device and browser information (IP address, device type, operating system)

  • Usage and analytics data (pages visited, links clicked, time spent)

  • Cookies, tracking technologies, and similar identifiers

This data is used to maintain, secure, and improve our Services. You can disable cookies through your browser, but some features may not function properly.

2. How We Use Personal Information

We use personal information for purposes including:

  • Processing and completing your service bookings and payments

  • Communicating confirmations, updates, receipts, or support messages

  • Improving and personalizing your experience

  • Marketing and promotions if you opt-in, including newsletters and SMS communications

  • Fraud detection, security, and legal compliance

We do not collect more data than necessary and retain it only as long as required for these purposes.

3. SMS Consent

By providing your mobile phone number, you consent to receive SMS messages from Santos VIP Limousine related to bookings, ride updates, promotions, or service notifications. Standard messaging rates may apply. SMS opt-in consent or phone numbers collected for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes under any circumstances.

Key Points:

  • Message Types: Quotes, booking confirmations, pickup reminders, service updates, promotions, and customer support.

  • Frequency: 1–3 messages per booking; promotional messages may vary.

  • Opt-In: Explicit consent must be provided via the booking form checkbox or by texting your number to us.

  • Opt-Out: Reply STOP at any time to unsubscribe from SMS messages. Reply START to opt back in.

  • Fees: Standard carrier fees may apply.

  • Privacy: Phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing under any circumstances.

  • Help: Text HELP or visit our Privacy Policy and Terms of Service for assistance.

4. Sharing of Personal Information

We will not share, sell, or rent your personal information to any third parties. Personal information is only used internally to provide and improve our Services or as required by law.

Exceptions may include:

  • Legal obligations or law enforcement requests

  • Protecting our rights, property, or the safety of our users

No third-party service providers will receive personal information for marketing or other purposes.

5. Data Security and Protection

We use administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, and destruction.

However, no method of data transmission or storage is 100% secure. Absolute security cannot be guaranteed.

6. Your Rights and Choices

Depending on applicable law, you may:

  • Access or request a copy of the personal data we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion, subject to legal exceptions

  • Object to or opt out of marketing communications

  • Withdraw consent where consent was the legal basis for processing

For New Jersey residents, you may exercise rights under the New Jersey Consumer Privacy Act (NJCPA) and other applicable laws. Contact us to exercise your rights.

7. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes outlined above, comply with legal obligations, resolve disputes, and enforce agreements.

8. Children’s Privacy

Our Services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that information from a child under 13 has been collected, we will take steps to delete it.

9. Third-Party Links and Services

Our Services may contain links to external sites not controlled by us. This Privacy Policy does not apply to third-party websites. We encourage you to review their privacy policies.

10. International Users

If you access our Services from outside the United States, your data may be transferred to and processed in the U.S. by our service providers or us. By using our Services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal changes or updates to our practices. The updated version will be posted on our website with a new “Last Updated” date. Continued use of the Services indicates acceptance.

12. Contact Us

For questions about this Privacy Policy, to exercise your rights, or for assistance with SMS opt-in/opt-out, contact:

Santos VIP Limousine
1105 US-1
Avenel, NJ 07001
Email: management@santoslimousine.com
Phone: +1 (732) 596-1100